Tell them you are trying to connect to an IoT device that only runs on 2.4 GHz. Once you get a person, explain that you are unable to join the 2.4 GHz network with your phone.
By the way, these instruction assume you have already installed the Honeywell Home app.
For some reason, the guest network's 5 GHz band can not be turned off by a technician.įollow the steps below to get your T6 thermostat onto your Eero network. One caveat: you will not be able to put the T6 on the Guest network. You can call Eero's US-based customer support team by calling 87. This will allow you to join the T6 to your network with your phone using the Honeywell Home app. Rather, calling Eero's customer support is the most practical way to briefly turn off the 5 GHz band. That said, this is an impractical way to set your T6 up. The app will tell you which band you are on. Simply select your phone as a device in the network. This will put your phone on the 2.4 GHz band, which you can see in the Eero app. You can get your phone to jump bands by walking away from the router.
#RING PUTS AN EERO ROUTER HOME ANDROID#
And, unfortunately, most Android phones will not let their end users select which band to operate on. Rather, phones will select the faster 5 GHz band by default. While the IoT devices will choose the 2.4 GHz band, the other device that is necessary to register them, your phone, often will not. This can be a big problem for IoT devices since many of them require connectivity to the 2.4GHz network. The device itself will choose which band to use for communication. While most modems will transmit two different networks of different strength and speed, the Eero sends out a single signal. Unfortunately, because of Eero's decision not to segment their 2.4 GHz and 5 GHz networks, the T6 may have trouble registering with on your network.ĭon't be too discouraged if you are having trouble connecting your T6 thermostat to the your Eero. The Honeywell T6 WiFi Thermostat will work with an Eero wireless router.
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